20TH ANNIVERSARY TELECOMMUNICATIONS INDUSTRY EXCELLENCE (TIE) AWARDS – FINALISTS ANNOUNCED
The Australian Telecommunications Alliance (ATA) has announced the finalists for ten award categories at the upcoming 20th Anniversary Telecommunications Industry Excellence (TIE) Awards.
The 20th annual TIE Awards (previously known as the ACOMMs) will be presented on 15 July 2026 at the Shangri‑La Hotel in Sydney, honouring exceptional achievements in customer service, networks, products, and technology across Australia’s telecommunications industry.
“The 2026 Telecommunications Industry Excellence Awards finalists highlight the sector’s continual improvements to networks, technology, and customer service over the past year,” said ATA CEO Luke Coleman.
“The TIE Awards provide a showcase for the industry’s achievements across a range of categories – including contribution to society, commitment to customer service, and the annual Communications Ambassador award – as well as technological and product innovations which have delivered better connectivity for all Australians.”
The Awards are proudly presented by the Australian Telecommunications Alliance, with the invaluable support of our sponsors: Ericsson (Silver Sponsors), Bird & Bird, Cisco and CPS (Bronze Sponsors).
| Communications Ambassador Announced on the night |
| Consumer Champion Award Announced on the night |
| Commitment to Customer Service – Kinetix Networks for Experience-First Customer Service Model – Leaptel for Continual commitment to customer care through a sustained, deliberate investment in our people, culture and systems with a 100% local Australian-based support team. – Occom for Customer Service Excellence Programme (CSEP) – Switch Connect for Tech Made Human – Switch Connect’s customer-first delivery and support model – TPG Telecom for Customer Wellbeing Specialists |
| Contribution to Society – BAI Communications for BAI Communications’ role in the NSW Public Safety Network’s Critical Communications Enhancement Program. – Optus for Digital Thumbprint – Telstra Foundation for Australian Youth Digital Index Initiative – TPG Telecom for Customer Wellbeing Specialists – Ventia for joint Ventia & Community Fibre (Gigacomm Group): “Partnership for Digital Inclusion: Enabling connected communities” – Ventia for Standardising Social Value Outcomes in Telecommunications Delivery |
| Innovation in Infrastructure Security and Resilience – Ericsson forCybersecurity platform: Ericsson Security Manager – NBN Co fornbn Fibre Upgrades program – Switch Connect for High Availability Microsoft Teams Phone for Government and Enterprise – The Telecom Research Unit at The University of Technology Sydney for their Controlled Test Facility (CTF) for Emergency Calling – Ventia & SKAO for “World-first digital infrastructure breakthroughs building Earth’s largest and most sensitive radio telescope” – Vocus for Resilient Digital Infrastructure – Project Horizon and TPG fibre acquisition |
| Innovation in Mobile – More Telecom for Shared Number eSIM companion: One number. Two devices. First for MVNOs in Australia – Optus for Optus Trusted Call – Telstra for Dynamic 5G – in partnership with Ericsson |
| Innovation in Networks, Products and Technology (Large) – NBN Co for nbn FTTP legacy Throughput Testing – NBN Co for nbn Accelerate Great – Optus for World first 180MHz across 2.3GHz and 3.5GHz 5G standalone carrier aggregation on live network using commercial devices, boosting 5G customer experience – Superloop for Teddy – Superloop’s AI Chatbot – Telstra for Satellite Messaging: Australia’s first satellite to mobile messaging service – Telstra for SmartFix & SmartPath |
| Innovation in Networks, Products and Technology (SME) – Isoton for Zmobile: Embedded MVNO powered by the Isoton – Leaptel Wholesale for Leaptel Direct Support Platform – Speedcast for SIGMA – Switch Connect for High Availability Microsoft Teams Phone for Government and Enterprise |
| Innovation in Satellite Services – Nokia for OneWiFi 5G over satellite Demonstration – Optus for D2 Solar Sailing – Vocus for Satellite Private Cloud – private LEO satellite-to-cloud connectivity |
| Innovation in Vendor Technology – Ericsson for AI RAN – NetComm for Home Grown Wi-Fi 7 Solution for All NBN Connections |
