Sydney, 30 June 2020: Today’s publication of a shadow shopping exercise by the ACMA underlines the successful efforts of telcos to implement a significant consumer protection rule change in a ...

Sydney, 24 June 2020: Australian Telecommunications Alliance warmly welcomes and supports the recently launched Voluntary Principles to Counter Online Child Sexual Exploitation and Abuse. The Voluntary Principles were developed by ...

Sydney, 10 June 2020: Australian Telecommunications Alliance published its most recent Complaints-in-Context report today, with results for the three quarterly periods since the report was expanded to capture a much ...

Sydney, 5 June 2020: Despite significant impacts on telecommunications services and infrastructure, customer satisfaction has remained steady over the past 3 quarters, according to a Roy Morgan Customer Satisfaction survey ...

Sydney, 3 June 2020: Complaints from small businesses to the Telecommunications Industry Ombudsman (TIO) fell by 6.2 per cent during 2018-19. Commenting on the TIO report into small business complaints, ...

Sydney, 21 May 2020: Australian Telecommunications Alliance has welcomed today’s Measuring Broadband Australia report from the ACCC, showing that quick work by the telecommunications industry enabled customers to return to ...

Sydney, 20 May 2020: Today’s Telecommunications Industry Ombudsman (TIO) quarterly report shows the impact that recent bushfires and floods had on telecommunications services. Complaints to the TIO in the three ...

Sydney, 12 May 2020: The Australian Mobile Telecommunications Association (AMTA) and Australian Telecommunications Alliance welcome the 5G Inquiry Report by the House Standing Committee on Communications and the Arts tabled ...

Sydney, 23 April 2020: Australian Telecommunications Alliance and the Australian Mobile Telecommunications Association (AMTA) today released updated consumer guidance and details of new initiatives to help ensure Australians stay connected ...

Sydney, 21 April 2020: Customers who need accessibility features to help them make best use of telephones and other communications equipment will benefit from a newly registered industry Code. The ...