Industry Welcomes the Consumer Safeguards Review
Sydney, 17 April 2018 - Industry welcomes today’s announcement by the Minister for Communications and the Arts, Senator Mitch Fifield, of the commencement of a Consumer Safeguards Review in the ...
Industry Is Working to Improve Overall Customer Experience
Sydney, 17 April 2018 - The complaint statistics contained in the TIO Six Month Update are disappointing and highlight that the telecommunications industry has to do more to improve the ...
Industry Welcomes New Draft Regulations on NBN Migration
Sydney, 10 April 2018 - The telecommunications industry welcomed the release today by the Australian Communications and Media Authority (ACMA) of new regulatory instruments relating to consumer information and protections ...
Positive Report Card for Broadband Performance
Sydney, 29 March 2018 - Australian Telecommunications Alliance welcomed the inaugural Measuring Broadband Australia report, released today by the competition regulator, the ACCC. The report showed that customers within the ...
2018 ACOMMS – Australia’s Communications Industry Awards – Now Open for Entries
The Australian newspaper now official Media Partner of the ACOMMS Sydney, 12 February 2018 - Nominations have opened for the Australian communications industry’s premier awards - the ACOMMS - with ...
Telecommunications Complaints in Context for October – December 2017
Sydney, 25 January 2018 - Complaints to the Telecommunications Industry Ombudsman as a proportion of services in operation (SIO) for participating service providers increased to 8.7 complaints per 10,000 services ...
Industry Responds to New Broadband Consumer Initiatives
Sydney, 21 December 2017 - The telecommunications industry looks forward to working with regulators and government to finalise the detail of high-level broadband consumer initiatives announced today by the Minister ...
Industry Guideline Aims at Smoother Connections to NBN
Sydney, 18 December 2017 - CA revised industry guideline will give clearer instructions to cablers when migrating existing customers’ telecommunications services to the National Broadband Network. The G649:2017 Cabling existing ...
Industry Calls for Clarity on Planned “Consumer Data Right”
Sydney, 27 November 2017 - Australian Telecommunications Alliance today called on the Federal Government to clarify its intentions around the planned introduction of a ‘consumer data right’ to apply to ...
New Industry Code to Assist in the Accuracy of Public Number Customer Data
Sydney, 27 November 2017 - A newly registered industry Code will improve the accuracy of the public number customer database that is relied on by emergency services to help Australians ...
