Sydney, 9 April 2014 – The latest Telecommunications Customer Satisfaction Survey has revealed further improvements in key satisfaction metrics, including complaint handling and the ease of contacting service providers, Australian ...

Sydney, 24 March 2014 – Australian Telecommunications Alliance will take responsibility for the industry Codes and core responsibilities of the Internet Industry Association (IIA) under an agreement signed today. The ...

Sydney, 20 March 2014 – Australian Telecommunications Alliance welcomed the news that telecommunications consumer complaints have fallen to a six-year low, as revealed in the latest figures from the Telecommunications ...

Sydney, 19 March 2014 – Australian Telecommunications Alliance CEO John Stanton today welcomed the telco-related measures within the Omnibus Repeal Day (Autumn 2014) Bill, introduced into Federal Parliament. Mr Stanton ...

Sydney, 3 March 2014 – Nominations have opened for the Australian communications industry’s premier awards, the ACOMMS, with 12 categories celebrating performance excellence in customer service, marketing, innovation and product ...

Sydney, 20 January 2014 – The latest Telecommunications Customer Satisfaction Survey has produced mixed results, with incremental gains in some areas being offset by declines against several metrics, Australian Telecommunications ...