Telco Customer Complaint Numbers Near Record-Low

Sydney, 6 August 2024: Complaint numbers for Australia’s telcos have continued their year-on-year decline, according to the latest Australian Telecommunications Alliance Complaints-in-Context Report. The latest data shows there were 2.7 ...

Telco Customer Complaint Numbers Near Record-Low2025-12-03T17:17:06+11:00

2024 ACOMM Award Winners Announced

Matthew Enger - 2024 Communications Ambassador Winners in 2024 include Vocus, Speedcast, TPG Telecom, King & Wood Mallesons, Aussie Broadband, Ericsson, Nokia, Telstra Foundation, Ventia, NEXTDC and Optus Sydney, 19 ...

2024 ACOMM Award Winners Announced2025-12-03T17:17:12+11:00

2024 ACOMMS Finalists Announced

Sydney, 6 June 2024: Australian Telecommunications Alliance is proud to announce the 2024 finalists in the communications industry’s premier awards for excellence, the ACOMMS, which recognise exemplary achievement across 12 ...

2024 ACOMMS Finalists Announced2025-12-03T17:17:16+11:00

Telco Customer Complaint Numbers Stable

Sydney, 10 May 2024: Complaint numbers for Australia’s telcos have remained stable into the new year and continue to decrease year-on-year, according to the latest Australian Telecommunications Alliance Complaints-in-Context Report. ...

Telco Customer Complaint Numbers Stable2025-12-03T17:17:21+11:00

Telco Consumer complaint numbers remain low

Sydney, 7 February 2024: Australia’s telcos continue to achieve very low complaint rate numbers from customers, despite continued cost-of-living pressures having contributed to increased complaints in other industry sectors. According ...

Telco Consumer complaint numbers remain low2025-12-03T17:17:32+11:00

New Co-Regulatory Package a Boon for Emergency Services and Consumers

Sydney, 13 December 2023: Emergency call services and telecommunications infrastructure deployment in Australia will be further strengthened under an important package of industry-developed co-regulation approved this week by the Board ...

New Co-Regulatory Package a Boon for Emergency Services and Consumers2025-12-03T17:17:46+11:00

Draft Proposed Financial Hardship Standard Release

Sydney, 24 October 2023: Australian Telecommunications Alliance notes the draft financial hardship standard released for consultation today by the Australian Communications and Media Authority (ACMA) and will work with the ...

Draft Proposed Financial Hardship Standard Release2025-12-03T17:17:52+11:00