Thursday 9 December: Australian Telecommunications Alliance, the peak body of the telecommunications industry, has successfully revised three industry Codes which will lead to improved outcomes for consumers and better information ...

Just 0.027% of telco services, on average, were subject to a TIO complaint. Lowest quarter-on-quarter complaints since reporting began in 2014. Thursday 14 November: Australian Telecommunications Alliance, the peak body ...

"Telcos have done an amazing job of improving customer service in recent years - complaints are at their lowest levels in two decades. Annual complaints to the TIO were above ...

Friday, 8 November 2024: Australian Telecommunications Alliance, the peak body of the telecommunications industry, announced that significant progress has been made in improving network resilience and emergency connectivity one year ...

Thursday, 7 November 2024: Australian Telecommunications Alliance, the peak body of the telecommunications industry, has called for further Parliamentary scrutiny of new scams legislation, saying reforms should be done right ...

Unconscionable conduct in sales - particularly to vulnerable customers - is unacceptable behaviour. The court proceedings announced by the ACCC are a clear reminder that telcos are subject to strong ...

Luke Coleman, CEO Comms Alliance Sydney, 24 October 2024: Good afternoon everyone, I’m Luke Coleman, and I should preface my remarks by saying I just had my one-month anniversary as ...

Sydney, 15 October 2024: Good morning everyone, it’s great to be here speaking at my first CommsDay Wholesale Congress since being appointed as CEO of Australian Telecommunications Alliance. A big ...

Sydney, 8 October 2024: Australian Telecommunications Alliance, the peak body of the telecommunications industry, has called for safe harbour from ‘quadruple jeopardy’ liability in the draft Scams Prevention Framework (SPF) ...

Sydney, 6 August 2024: Complaint numbers for Australia’s telcos have continued their year-on-year decline, according to the latest Australian Telecommunications Alliance Complaints-in-Context Report. The latest data shows there were 2.7 ...