Australian Telecommunications Alliance Welcome Reduction in Telco Complaints
Sydney, 2 June 2021 – Australian Telecommunications Alliance has welcomed the continuing trend of reduced volumes of telecommunications-related complaints to the industry ombudsman.
Figures released today by the Telecommunications Industry Ombudsman (TIO) show that complaints in the three months to end-March 2021 were down 6.1 per cent on the same quarter last year, and also slightly lower than the previous quarter – building on a trend of improvement during the past 12 months.
The report also showed a significant quarterly drop of 38 per cent in complaints from customers about difficulty in contacting their service provider.
Australian Telecommunications Alliance CEO, John Stanton, said the drop in complaints was a welcome sign that telcos are consolidating the improved service levels they have rebuilt since the disruptive early period of the COVID-19 pandemic.
“Everyone knows it is frustrating when it is hard to contact service providers in any industry to get an issue dealt with – so the evident strong improvement in telcos being reachable and available to deliver good customer service is very welcome,” Mr Stanton said.
ABOUT COMMUNICATIONS ALLIANCE
Australian Telecommunications Alliance is the primary communications industry body in Australia. Its membership is drawn from a wide cross-section of the communications industry, including carriers, carriage and internet service providers, content providers, platform providers, equipment vendors, IT companies, consultants and business groups.
Its vision is to be the most influential association in Australian communications, co-operatively initiating programs that promote sustainable industry development, innovation and growth, while generating positive outcomes for customers and society.
The prime mission of Australian Telecommunications Alliance is to create a co-operative stakeholder environment that allows the industry to take the lead on initiatives which grow the Australian communications industry, enhance the connectivity of all Australians and foster the highest standards of business behaviour.
Media information contact:
info@austelco.org.au
