G659:2018 NBN FTTB/N, FTTC and Parallel Migration Processes

This Guideline provides guidance to industry and stakeholders in relation to the Migration and Parallel Migration to NBN services, in order to maximise the Customer experience when migrating and to ...

G659:2018 NBN FTTB/N, FTTC and Parallel Migration Processes2025-10-31T15:10:18+11:00

G652:2016 NBN Migration Management Guideline

This guideline is designed to document the roles and responsibilities of each relevant party, that is, Telstra (as copper network owner, a major telecommunications service wholesaler and a Retail Service ...

G652:2016 NBN Migration Management Guideline2025-10-31T15:08:27+11:00

G651:2023 Customer Authorisation

The Customer Authorisation Industry Guideline (G651:2023) is designed to provide: common information to be provided to all telecommunications Customers before they agree to a Transfer; and information to be obtained ...

G651:2023 Customer Authorisation2025-10-02T15:56:53+10:00

G640:2015 Prepaid Calling Card Guideline

In 2015 the Guideline was revised to: remove clauses relating to advertising and point of sale material that replicate provisions under the Australian Consumer Law; remove the section on Customer ...

G640:2015 Prepaid Calling Card Guideline2025-10-02T15:54:44+10:00