TIO Complaints in Context Lowest in 18 Months
Sydney, 13 November 2015 – Complaints made to the TIO as a proportion of telcos’ services in operation are at their lowest rate in 18 months, according to the Telecommunications Complaints in Context report released today.
The result for all participating providers, 6.5 complaints per 10,000 services in Operation (SIO), has decreased 9.7 per cent when compared to January-March 2015 (7.2) and 14.5 per cent when compared to April to June 2014 (7.6).
These results reflect the overall decrease in TIO new complaints, which reduced by 10.5 per cent during 2014-15. This is the lowest level of new complaints since 2007-08. Complaints per 10,000 services about Vodafone continued to decline for the sixth consecutive quarter, from 8.6 last quarter to 6.3 in April-June 2015, and down from 14.3 in April-June 2014. Telstra recorded its best Complaints in Context result to date with 6 complaints per 10,000 SIO.
The Complaints in Context report is a quarterly release jointly published by the TIO and Australian Telecommunications Alliance. The April-June report can be found on the TIO website, and the Australian Telecommunications Alliance website .
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Australian Telecommunications Alliance is the primary communications industry body in Australia. Its membership is drawn from a wide cross-section of the communications industry, including carriers, carriage and internet service providers, content providers, platform providers, equipment vendors, IT companies, consultants and business groups.
Its vision is to be the most influential association in Australian communications, co-operatively initiating programs that promote sustainable industry development, innovation and growth, while generating positive outcomes for customers and society.
The prime mission of Australian Telecommunications Alliance is to create a co-operative stakeholder environment that allows the industry to take the lead on initiatives which grow the Australian communications industry, enhance the connectivity of all Australians and foster the highest standards of business behaviour.
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