Sydney, 11 May 2017 – The six-month update on complaints about phone and internet services, released by the TIO today, is very disappointing in aggregate, but does suggest that action ...

Sydney, 5 May 2017 – The latest Telecommunications Customer Satisfaction Survey has revealed further improvements in three key satisfaction metrics, including the ease of understanding bills, information provided on telecommunications ...

Sydney, 1 May 2017 – A second version of Responding to Customers in Financial Hardship: Principles and Practices for Telecommunications Service Providers was released today following a consultative process including ...

Sydney, 20 April 2017 – A new education package to help Australian consumers better understand the factors that can influence the performance of their broadband service has been released by ...

Sydney, 12 April 2017 – The Federal Government must exercise regulatory restraint as telecommunications service providers scramble to meet 13 April 2017 deadline to fully comply with the mandatory two-year ...

Sydney, 7 April 2017 – The Federal Government and ACCC must work to guard against potential anti-competitive outcomes from the just-announced broadband monitoring program, Australian Telecommunications Alliance warned today. Smaller ...

Sydney, 24 March 2017 – Telecommunications service providers will gain access to improved and more efficient measures to connect a customer’s broadband or telephone service in situations where a previous ...

Sydney, 1 March 2017 – A revised industry Code of Practice that provides greater protection for Australian consumers against threatening and unwelcome communications, came into force today after being registered ...

Sydney, 23 February 2017 – The increasing connectivity of physical, digital, and human systems, known as the Internet of Things, or IoT, is the hot button technology of the moment ...

Sydney, 10 February 2017 – The Australian telecommunications sector has welcomed the decision by the Australian Communications and Consumer Commission (ACCC) today to craft more meaningful guidance to ensure that ...