Comms Alliance Statement in Response to TIO Complaints Data
"Telcos have done an amazing job of improving customer service in recent years - complaints are at their lowest levels in two decades. Annual complaints to the TIO were above ...
Significant Improvements to Network Resilience and Emergency Connectivity One Year On From Major Outage
Friday, 8 November 2024: Australian Telecommunications Alliance, the peak body of the telecommunications industry, announced that significant progress has been made in improving network resilience and emergency connectivity one year ...
Scams Reform Needs to Be Done Right Not Rushed
Thursday, 7 November 2024: Australian Telecommunications Alliance, the peak body of the telecommunications industry, has called for further Parliamentary scrutiny of new scams legislation, saying reforms should be done right ...
Statement re: ACCC Unconscionable Conduct Proceedings
Unconscionable conduct in sales - particularly to vulnerable customers - is unacceptable behaviour. The court proceedings announced by the ACCC are a clear reminder that telcos are subject to strong ...
ACMA RadComms Panel – What Do International Regulatory Developments Mean for Us?
Luke Coleman, CEO Comms Alliance Sydney, 24 October 2024: Good afternoon everyone, I’m Luke Coleman, and I should preface my remarks by saying I just had my one-month anniversary as ...
Speech to CommsDay Wholesale Congress Luke Coleman, CEO Comms Alliance
Sydney, 15 October 2024: Good morning everyone, it’s great to be here speaking at my first CommsDay Wholesale Congress since being appointed as CEO of Australian Telecommunications Alliance. A big ...
Comms Alliance Calls for Safe Harbour from ‘Quadruple Jeopardy’ in Scams Prevention Framework
Sydney, 8 October 2024: Australian Telecommunications Alliance, the peak body of the telecommunications industry, has called for safe harbour from ‘quadruple jeopardy’ liability in the draft Scams Prevention Framework (SPF) ...
Telco Customer Complaint Numbers Near Record-Low
Sydney, 6 August 2024: Complaint numbers for Australia’s telcos have continued their year-on-year decline, according to the latest Australian Telecommunications Alliance Complaints-in-Context Report. The latest data shows there were 2.7 ...
2024 ACOMM Award Winners Announced
Matthew Enger - 2024 Communications Ambassador Winners in 2024 include Vocus, Speedcast, TPG Telecom, King & Wood Mallesons, Aussie Broadband, Ericsson, Nokia, Telstra Foundation, Ventia, NEXTDC and Optus Sydney, 19 ...
Australian Telecommunications Alliance Ltd Appoints Luke Coleman as New CEO
Sydney, 17 July 2024: Australian Telecommunications Alliance Ltd, Australia’s leading industry association for the telecommunications sector, is pleased to announce the appointment of Luke Coleman as Chief Executive Officer, effective ...
